At Teespear, customer satisfaction is our top priority. We stand behind the quality of our merchandise and aim to provide a transparent, fair, and hassle-free return and refund experience. Please read the policy below carefully to understand your rights and our procedures.

1. 14-Day Return Eligibility

We offer a 14-day return window starting from the date you receive your order.

To be eligible for a return:

• Items must be unused, unworn, unwashed, and in their original condition
• Items must be returned in original packaging (if applicable)
• Proof of purchase (order number or receipt) is required

If 14 days have passed since delivery, unfortunately, we cannot offer a return or refund.

2. Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:

• Customized or personalized merchandise
• Items marked as final sale
• Gift cards
• Items showing signs of wear, washing, or misuse

3. How to Start a Return

To initiate a return, please contact us before sending any item back.

Email: contact@teespear.com
Phone: +1 (619) 333-3621

Please include:

• Your order number
• The item(s) you wish to return
• The reason for return
• Clear photos (required if the item is damaged or incorrect)

Returns sent without prior approval may not be accepted.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to:

• A defective item
• A damaged product
• An incorrect item sent by Teespear

• We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Refund Process

Once your return is received and inspected:

• You will be notified via email about approval or rejection
• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method

Please note that original shipping charges (if any) are non-refundable, except in cases of error on our part.

6. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrectly shipped

If you need an exchange, contact us at contact@teespear.com with photos and order details. Exchanges are subject to product availability.

7. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or payment provider again
2. Contact your credit card company (processing time may vary)
3. Contact your bank

If you’ve done all of the above and still have not received your refund, please contact us at contact@teespear.com.

8. Order Cancellations

Orders can only be canceled before production or fulfillment begins.
Once an order is in processing or shipped, it cannot be canceled and must follow the standard return process.

9. Policy Updates

Teespear reserves the right to update or modify this policy at any time. Changes will take effect immediately upon posting on this page.

10. Contact Information

If you have any questions about this Refund & Return Policy, please contact us: